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Policies

TERMS & CONDITIONS

PLEASE READ ALL OF THE TERMS BEFORE YOU USE THE SERVICE. PLEASE READ THESE TERMS CAREFULLY. YOUR USE OF THE SITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCESS OR USE THE SITE.

IRONSIDE DIP RESERVES THE RIGHT TO MAKE CHANGES TO THE SITE AND TO THESE TERMS FROM TIME TO TIME. WHEN WE MAKE CHANGES, WE WILL POST THEM HERE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THESE TERMS WHENEVER YOU USE OUR SITE BECAUSE BY VISITING THE SITE, YOU AGREE TO ACCEPT ANY SUCH CHANGES. IRONSIDE DIP PROVIDES YOU WITH ACCESS TO AND USE OF THE SITE SUBJECT TO YOUR COMPLIANCE WITH THE TERMS. NO MATERIAL FROM THE SITE MAY BE COPIED, REPRODUCED, REPUBLISHED, UPLOADED, POSTED, TRANSMITTED OR DISTRIBUTED IN ANY WAY, EXCEPT AS SPECIFICALLY PERMITTED ON THE SITE. THE SITE, INCLUDING ALL ITS INFORMATION AND CONTENTS, SUCH AS TEXT, DATA, WALLPAPER, ICONS, CHARACTERS, ARTWORK, IMAGES, PHOTOGRAPHS, GRAPHICS, MUSIC, SOUND, MESSAGES, GRAPHICS, SOFTWARE AND THE HTML USED TO GENERATE THE PAGES (COLLECTIVELY, "MATERIALS AND CONTENT"), IS IRONSIDE DIP PROPERTY OR THAT OF OUR SUPPLIERS OR LICENSORS AND IS PROTECTED BY PATENT, TRADEMARK AND/OR COPYRIGHT UNDER UNITED STATES AND/OR FOREIGN LAWS. EXCEPT AS OTHERWISE PROVIDED ON THE SITE OR IN THESE TERMS, YOU MAY NOT USE, DOWNLOAD, UPLOAD, COPY, PRINT, DISPLAY, PERFORM, REPRODUCE, PUBLISH, MODIFY, DELETE, ADD TO, LICENSE, POST, TRANSMIT, OR DISTRIBUTE ANY MATERIALS AND CONTENT FROM THIS SITE IN WHOLE OR IN PART, FOR ANY PUBLIC OR COMMERCIAL PURPOSE WITHOUT THE SPECIFIC PRIOR WRITTEN PERMISSION OF IRONSIDE DIP. WE GRANT YOU A PERSONAL, LIMITED, NON-EXCLUSIVE, NON-TRANSFERABLE LICENSE TO ACCESS THE SITE AND TO USE THE INFORMATION AND SERVICES CONTAINED HERE. WE RESERVE THE RIGHT, FOR ANY REASON OR FOR NO REASON, IN OUR SOLE DISCRETION AND WITHOUT NOTICE TO YOU, TO REVISE THE PRODUCTS AND SERVICES DESCRIBED ON THE SITE AND TO TERMINATE, CHANGE, SUSPEND OR DISCONTINUE ANY ASPECT OF THE SITE, INCLUDING, BUT NOT LIMITED TO, THE MATERIALS AND CONTENT ON THE SITE AS WELL AS FEATURES AND/OR HOURS OF AVAILABILITY OF THE SITE, AND WE WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR DOING SO. WE MAY ALSO IMPOSE RULES FOR AND LIMITS ON USE OF THE SITE OR RESTRICT YOUR ACCESS TO PART, OR ALL, OF THE SITE WITHOUT NOTICE OR PENALTY. WE HAVE THE RIGHT TO CHANGE THESE RULES AND/OR LIMITATIONS AT ANY TIME, IN OUR SOLE DISCRETION.

COPYRIGHT

ALL CONTENT INCLUDED IN OR MADE AVAILABLE THROUGH IRONSIDE DIP SUCH AS TEXT, GRAPHICS, LOGOS, BUTTON ICONS, IMAGES, AUDIO AND VIDEO CLIPS, AND DATA COMPILATIONS, IS THE PROPERTY OF IRONSIDE DIP OR ITS CONTENT SUPPLIERS AND PROTECTED BY UNITED STATES AND INTERNATIONAL COPYRIGHT LAWS. A CONTENT INCLUDED IN OR MADE AVAILABLE THROUGH ANY IRONSIDE DIP SERVICE IS THE EXCLUSIVE PROPERTY OF IRONSIDE DIP AND PROTECTED BY U.S. AND INTERNATIONAL COPYRIGHT LAWS.

PRIVACY POLICY

FOR INFORMATION ABOUT HOW WE COLLECT, USE AND SHARE INFORMATION ABOUT USERS OF THE SERVICE, PLEASE SEE OUR PRIVACY POLICY.

FOR USERS IN THE EUROPEAN UNION: YOU UNDERSTAND THAT USE OF THE SERVICE MAY INCLUDE DISCLOSURES TO PERSONS LOCATED OUTSIDE OF THE EUROPEAN ECONOMIC AREA, INCLUDING COUNTRIES THAT DO NOT HAVE LAWS THAT PROTECT PERSONAL INFORMATION IN THE SAME MANNER AS COUNTRIES WITHIN THE EUROPEAN ECONOMIC AREA.

CREATING ACCOUNTS

IF YOU CREATE AN ACCOUNT YOU ARE RESPONSIBLE FOR THE SECURITY OF YOUR PASSWORD AND ACCEPT ALL RISK THAT SOMEONE MAY ACCESS YOUR ACCOUNT WITHOUT YOUR PERMISSION. IF YOU DISCOVER OR SUSPECT ANY SERVICE SECURITY BREACHES, PLEASE LET US KNOW AS SOON AS POSSIBLE. YOU REPRESENT AND WARRANT TO US THAT ALL INFORMATION THAT YOU PROVIDE ABOUT YOUR ACCOUNT IS AT ALL TIMES ACCURATE, TRUTHFUL, CURRENT AND COMPLETE. IRONSIDE DIP RESERVES THE RIGHT TO DENY ANY ACCOUNT AT OUR DISCRETION.

ANY SUGGESTIONS, COMMENTS OR OTHER FEEDBACK YOU GIVE US ABOUT THE SERVICE (THE “FEEDBACK”) WILL CONSTITUTE OUR CONFIH3L INFORMATION. WE ARE FREE TO USE, DISCLOSE, REPRODUCE, LICENSE, DISTRIBUTE AND EXPLOIT THIS FEEDBACK AS WE SEE FIT, WITHOUT COMPENSATION TO YOU OR ANY OBLIGATION OR RESTRICTION BECAUSE OF ANY INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE.

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL IRONSIDE DIP BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROPERTY OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE (INCLUDING THE SITE AND ANY REVIEWS) AND/OR THIRD-PARTY SERVICES OR MATERIALS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) AND EVEN IF MD-WST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

FOR ANY LOSS OR DAMAGE THAT IS NOT EXCLUDED UNDER THESE TERMS, THE TOTAL LIABILITY OF IRONSIDE DIP AND ITS DIRECTOR, EMPLOYEES, AGENTS, AFFILIATES AND INVESTORS WILL NOT EXCEED $200.

PRIVACY POLICY

PERSONAL DATA

IRONSIDE DIP CARES ABOUT YOUR PRIVACY AND STRIVES TO AT ALL TIMES PROTECT YOUR PERSONAL DATA IN THE BEST POSSIBLE WAY. IRONSIDE DIP’S AIM IS TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS FOR THE PROTECTION OF PERSONAL DATA. THIS POLICY WILL, AMONG OTHER THINGS, HELP YOU UNDERSTAND WHAT KIND OF PERSONAL DATA THAT IRONSIDE DIP COLLECTS AND HOW IT IS USED. BY APPROVING THIS PRIVACY POLICY ON THE WEBSITE IN CONNECTION WITH A PURCHASE OR THE PROVISION OF PERSONAL DATA, YOU AGREE TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED BELOW.

WHICH PERSONAL DATA WILL WE PROCESS?

WE WILL PROCESS THE PERSONAL DATA THAT YOU PROVIDE OR HAVE PROVIDED US WITH OR THAT WE HAVE COLLECTED AT OUR WEBSITE BY WAY OF COOKIES FOR THE PURPOSES OF ADMINISTERING YOUR PURCHASES AND FULFILLING OUR OBLIGATIONS TO YOU AS OUR CUSTOMER. THE PERSONAL DATA THAT IRONSIDE DIP PROCESS INCLUDE YOUR PERSONAL IDENTITY NUMBER, NAME, GENDER, E-MAIL ADDRESS, PURCHASE-, PAYMENT- AND ORDER HISTORY, CREDIT CARD NUMBER, DELIVERY ADDRESS, IP-ADDRESS AND PHONE NUMBER.

HOW WILL WE USE YOUR PERSONAL DATA?

THE DATA MAY BE USED FOR IDENTIFICATION, DIRECT MARKETING, CUSTOMER SURVEYS, NEWSLETTERS AND STATISTICS. THE DATA MAY ALSO BE USED FOR SENDING POST, SMS AND E-MAIL TO YOU AND FOR MARKETING AND INFORMATION VIA THE TELEPHONE, UNLESS YOU HAVE OPTED OUT FROM SUCH COMMUNICATION. YOU MAY AT ANY TIME CONTACT US TO OPT OUT AGAINST ANY MARKETING TOWARDS YOU AS CUSTOMER.

THE DATA MAY ALSO BE USED TO ANALYZE PURCHASE HABITS WITH THE PURPOSE OF SUPPLYING YOU WITH RELEVANT INFORMATION AND MARKETING AND TO IMPROVE THE WEBSITE, PAYMENT METHODS AND PAYMENT PROCESSES. YOUR PERSONAL IDENTITY NUMBER WILL ALSO BE PROCESSED IN CONNECTION WITH A PURCHASE ON BEHALF OF (OR DUE TO REQUIREMENTS FROM) THIRD PARTY PROVIDERS OF PAYMENT AND CREDIT CARD SERVICES THAT NEED IT FOR THE PURPOSE OF OBTAINING THIRD PARTY CREDIT REPORTS.THE DATA MAY ALSO BE PROCESSED WITH DATA FROM, OR SHARED WITH, AUTHORITIES OR OUR PARTNERS E.G. FOR PRINTING AND DISTRIBUTION AND THIRD PARTY PROVIDERS OF PAYMENT OR CREDIT CARD SERVICES. IRONSIDE DIP ALWAYS OBSERVES THE UTMOST CARE FOR SUCH USE.

AMENDMENTS TO THE PRIVACY POLICY

IRONSIDE DIP RESERVES THE RIGHT, AT ANY TIME, TO MAKE AMENDMENTS TO THIS PRIVACY POLICY TO THE EXTENT NECESSARY TO REMEDY DISTURBANCES OR TO COMPLY WITH NEW LEGISLATIVE OR TECHNICAL REQUIREMENTS. ANY AMENDMENTS TO THIS PRIVACY POLICY WILL BE POSTED ON THE WEBSITE.

COOKIES

WE USE SO CALLED COOKIES ON OUR WEBSITE. COOKIES ARE SMALL TEXT FILES THAT ARE SAVED ON YOUR COMPUTER AND OUR WEB SERVER USES THEM TO PROVIDE YOU WITH ACCESS TO SOME OF THE FUNCTIONS AVAILABLE ON THE WEBSITE.

THERE ARE TWO MAIN TYPES OF COOKIES: 1) A SAVED COOKIE (PERMANENT COOKIE) WHICH REMAINS ON YOUR COMPUTER FOR AN INDETERMINATE AMOUNT OF TIME, 2) A TEMPORARY COOKIE (SESSION COOKIE) WHICH IS TEMPORARILY STORED IN THE COMPUTER’S WHILE YOU VISIT THE WEBSITE. SESSION COOKIES DISAPPEAR WHEN YOU CLOSE YOUR WEB BROWSER.

IRONSIDE DIP USES COOKIES TO IMPROVE THE WEBSITE FOR CUSTOMERS E.G. BY ADAPTING THE WEBSITE WITH REGARDS TO THE CUSTOMERS’ WISHES, CHOICES AND INTERESTS, THEY HELP YOU KEEP TRACK OF WHICH PRODUCTS HAVE BEEN PUT INTO YOUR SHOPPING CART AND HANDLE YOUR PURCHASE, THEY MAKE SURE THE VISITOR HAS LOGGED INTO THE WEBSITE SO THE CUSTOMER DOES NOT HAVE TO LOG IN EVERY TIME HE/SHE BROWSES A DIFFERENT PAGE, TO ADJUST OUR SERVICES TO MAKE SURE YOU RECEIVE ADVERTISING WHICH IS RELEVANT TO YOU, AND IN ORDER FOR US TO FULFILL OUR OBLIGATIONS IN RELATION TO A PURCHASE.

PERMANENT COOKIES ARE BEING USED, AMONG OTHER THINGS, TO STORE ANY PERSONAL SETTINGS AT IRONSIDE DIP E.G. TO MAKE SURE YOU DO NOT NEED TO REDO CERTAIN CHOICES EVERY TIME YOU VISIT THE WEBSITE AND TO ADAPT AND MAKE INFORMATION AND MARKETING AS RELEVANT TO YOU AS POSSIBLE. TEMPORARY COOKIES ARE BEING USED, AMONG OTHER THINGS, FOR THE PURPOSE OF REGISTERING STATISTICS FOR THE USE OF THE WEBSITE.

BY ACCEPTING GENERAL CONDITIONS AND/OR THIS PRIVACY POLICY AND BY USING IRONSIDE DIP‘S WEBSITE, YOU AGREE TO THE PROCESSING OF COOKIES AS DESCRIBED ABOVE. IF YOU DO NOT ACCEPT COOKIES BEING USED, YOU CAN TURN OFF COOKIES IN THE SECURITY SETTINGS OF YOUR WEB BROWSER. YOU CAN ALSO SET YOUR WEB BROWSER TO ASK YOU EACH TIME IRONSIDE DIP WEBSITE TRIES TO PLACE A COOKIE ON YOUR COMPUTER. YOU CAN ALSO USE YOUR WEB BROWSER TO DELETE PREVIOUSLY STORED COOKIES. SEE YOUR WEB BROWSER’S HELP PAGES FOR MORE INFORMATION. FURTHERMORE, YOU CAN DELETE COOKIES MANUALLY FROM YOUR HARD DRIVE, AS AND WHEN DESIRED.

REFUND POLICY

THANKS FOR PURCHASING OUR PRODUCTS AT IRONSIDEDIP.COM OPERATED BY IRONSIDE DIP.

IN ORDER TO BE ELIGIBLE FOR A REFUND, YOU HAVE TO RETURN THE PRODUCT WITHIN 30 CALENDAR DAYS OF YOUR PURCHASE. THE PRODUCT MUST BE IN THE SAME CONDITION THAT YOU RECEIVE IT AND UNDAMAGED IN ANY WAY.

AFTER WE RECEIVE YOUR ITEM, OUR TEAM OF PROFESSIONALS WILL INSPECT IT AND PROCESS YOUR REFUND. THE MONEY WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD YOU’VE USED DURING THE PURCHASE. FOR CREDIT CARD PAYMENTS IT MAY TAKE 5 TO 10 BUSINESS DAYS FOR A REFUND TO SHOW UP ON YOUR CREDIT CARD STATEMENT.

IF THE PRODUCT IS DAMAGED IN ANY WAY, OR YOU HAVE INITIATED THE RETURN AFTER 30 CALENDAR DAYS HAVE PASSED, YOU WILL NOT BE ELIGIBLE FOR A REFUND.

IF ANYTHING IS UNCLEAR OR YOU HAVE MORE QUESTIONS FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM.

SHIPPING

WHEN DO YOU SHIP?
ORDERS ARE SHIPPED MONDAY-FRIDAY. IF YOUR ORDER IS SHIPPING VIA UPS OR FEDEX, THE ORDER MUST BE RECEIVED BY 11 AM PACIFIC TIME TO SHIP OUT THE SAME BUSINESS DAY. IF YOUR ORDER IS SHIPPING VIA USPS, IT MUST BE RECEIVED BY 9AM PACIFIC TIME TO SHIP OUT THE SAME BUSINESS DAY.

WHERE DO YOU SHIP?
WE SHIP DOMESTICALLY AND TO CANADA. IF YOU HAVE A QUESTION ABOUT DOMESTIC SHIPMENTS OR SHIPMENTS GOING TO CANADA, PLEASE EMAIL INFO@IRONSIDEDIP.COM.

HOW DO YOU SHIP?
MOST OF OUR ORDERS SHIP UPS. HOWEVER IF THE ITEMS WEIGH LESS THAN A FEW POUNDS, WE MOST LIKELY WILL SHIP VIA USPS. WE WILL ALSO USE FEDEX AT YOUR REQUEST.

SINCE WE DO SHIP MOST OF OUR ORDERS VIA UPS, OUR WEBSITE WILL ONLY ALLOW YOU TO CHOOSE THAT AS A SHIPPING OPTION. HOWEVER THERE IS A COMMENTS BOX ON THE SHIPPING SELECTION SCREEN WHERE YOU CAN WRITE YOUR DESIRED SHIPPING METHOD.

SMALL ORDERS GOING TO CANADA WILL ALMOST ALWAYS BE SENT BY USPS TO HELP SAVE ON SHIPPING COST AND BROKERAGE FEES. ORDERS GOING TO APO/FPO BOXES WILL ALSO BE SENT VIA USPS.

RATE TO SHIP?
WE DO NOT CHARGE A FLAT RATE FOR SHIPPING. INSTEAD WE CHARGE YOU WHAT THE DESIRED SHIPPING COMPANY CHARGES US. THE CHARGE IS BASED ON WEIGHT AND LOCATION. THEREFORE THE SHIPPING QUOTE YOU RECEIVE WHEN YOU PLACE THE ORDER IS NOT YOUR FINAL SHIPPING CHARGE. WE WILL ADJUST THE FINAL COST AFTER THE ORDER HAS SHIPPED OUT, AND THEN CHARGE YOU CREDIT AT THAT TIME.

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